[Support] FAQ - Payments

 

► When I try to complete my payment via Paypal it says that I need to have the verified account in my country. What is it?
Some games can not be purchased if the Paypal account is not verified. If your PayPal account is not verified, simply do the following:

- Sign in to your Paypal account - https://www.paypal.com
- Go to "Add Your Bank"
- Fill in your account details
- Paypal will deposit 2 small values 
- Once you receive the deposit, go back to your Paypal account and inform the two values to confirm your account.

By doing this you will have your paypal account verified in your country and you will be able to make your Paypal payments normally.

► Can I use the Paypal balance to make my purchases?
Sure you can! However if you are making a payment at R$, it is necessary that the balance of the Paypal account is in currency R$ as well. It is not possible to use another currency to pay at R$ due to government regulation which don't authorize payments at R$ with a different currency by online payment providers such as Paypal.

► Why are my credit card purchases being canceled?
It is always very difficult to indicate exactly why a credit card was not accepted for payment, but in general there are a few things that should be checked:

- Is there enough balance on the card to complete the purchase?
- Is the data you entered on the card correct?
- Have you contacted the card issuer to see if there are any other issues that could prevent the Bank from accepting your purchase?

There may also be some temporary instability in the payment method used that may have caused the cancellation, but if you try later, it may work.